How Are You Diagnostics B.V. (HAY Diagnostics B.V.) processes, manages and secures your personal data with the greatest care. We comply with the requirements of the General Data Protection Regulation (GDPR).

This privacy statement applies to the personal data which arise through your visits to the website owned HAY Diagnostics B.V.. You agree with our privacy policy by using this website.

Personal Data

For our services, HAY Diagnostics B.V. records data in one or more files with your permission. Hereby we collect the minimum required personal data, and no more. These are: first and last name, address details, phone number, email address and other personal data you actively provide in for example your correspondence with us. 14 days after your test appointment or order, your personal data will be removed from our systems. Test results (positive/negative) are kept anonymous.

HAY Diagnostics B.V. has a processing agreement with Google, Zivver and Mollie. You can find the privacy statements of these parties on their websites.

For what purpose and on which basis we process personal data

HAY Diagnostics B.V. can collect personal data via the website for the following purposes:

  • Handling your payment
  • Providing you with a result via secure email
  • To be able to call or email if this is necessary to perform our services such as passing on a positive antigen test result.

Cookies and web statistics

HAY Diagnostics B.V. only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is saved on your computer, tablet or smartphone when you visit this website for the first time. If you log in to your personal environment, a cookie will also be placed on your computer. The purpose of this is to recognise you (or rather your computer) as long as you are logged in, to prevent you from being logged out again straight away. If you log out, this cookie will be removed immediately. You can always unsubscribe from cookies by configuring your internet browser in such a way that it does not store cookies anymore.

HAY Diagnostics B.V. measures, among other things, the extent to which the website is visited and the clicking behaviour therein. For this purpose, general data is recorded about visitors, without it being possible to trace who exactly clicks on what. The data collected are details such as the most frequently visited pages and the type of web browser used to visit the website. We use these statistics to improve our website and the user experience. This data is tracked by placing cookies on your computer.

Provision of data to third parties

Personal data will never be given to companies and institutions outside HAY Diagnostics B.V., unless we do this within the framework of legal obligations and if this is not incompatible with the purpose for which the data was obtained.

Security data

HAY Diagnostics B.V. ensures that your personal data are safe by only using encrypted connections. Also our database and passwords are all encrypted.

Storage period

HAY Diagnostics B.V. will keep your personal details as long as they remain up-to-date for the purpose, or purposes not incompatible with the purpose, for which we have collected your details. In other words, we will keep your personal data as long as it is likely that we will need them (for example until we have your test results). After this period your personal data will be deleted in our periodical cleansing.

HAY Diagnostics B.V. reserves the right to make changes to this privacy statement. We therefore recommend you to check this privacy statement regularly.

Viewing, amending or deleting data

You have the right to see, correct or remove your personal data. In addition, you have the right to withdraw your consent for the data processing or to object to the processing of your personal data by HAY Diagnostics B.V. and you have the right to data portability. This means that you can request us to send the personal data we have on you in a computer file to you or another organization named by you. You can send a request for inspection, correction, deletion, data modification or a request to withdraw your permission or to object to the processing of your personal data to

To make sure that the request for inspection was made by you, we ask you to send a copy of your proof of identity along with the request. In this copy, please make sure that your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) are blacked out. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.